Refund Policy

Return & Refund Policy

Your satisfaction is our priority — hassle-free returns within 7 days

Return Eligibility

We accept returns within 7 days of delivery. To be eligible for a return, your item must meet these conditions:

  • The product is unused and in the same condition as received
  • The product is in its original packaging with all accessories included
  • You have the order number and proof of purchase
  • The product is not a final sale or non-returnable item (clearly marked on product pages)

How to Initiate a Return

  1. Contact our support team through our Contact Form or email within 7 days of receiving your order
  2. Provide your order number, the product you'd like to return, and the reason for return
  3. Our team will review your request and provide return instructions within 24-48 hours
  4. Pack the product securely in its original packaging
  5. We will arrange pickup from your address (where applicable) or provide return shipping details

Refund Process

Once we receive and inspect your returned item, we'll notify you of the approval status:

  • Approved refunds: Processed within 5-7 business days
  • COD orders: Refunded via bank transfer or EasyPaisa
  • Online payments: Refunded to the original payment method
  • Shipping charges: Non-refundable unless the return is due to our error

Exchanges

We offer exchanges for size or variant issues (where applicable). To request an exchange, follow the same return process and specify the variant you'd like instead. Price differences will be adjusted accordingly.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons:

  • Products marked as "Final Sale" or "Non-Returnable"
  • Products that have been used, worn, or altered
  • Products missing original packaging or accessories

Cancellations

Orders can be cancelled before they are shipped. Once an order is dispatched, it cannot be cancelled and must be processed as a return after delivery. To cancel an order, contact us immediately with your order number.

Last updated: July 2026 | Valmoro